Privacy Policy
Effective Date: 1 June 2026
MyMentor (“MyMentor”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, and protect your Personal Information when you access or use the MyMentor website, platform, and services, including www.mymentor.net.za and any related services, tools, or communications (collectively, the “Services”).
This Policy applies to all users of the MyMentor Services, including mentors, mentees, visitors, and any other individuals who interact with us, regardless of the device or platform used.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.
What This Privacy Policy Explains
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How we use cookies and similar technologies
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How we use and share your information
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Your privacy choices and rights
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How we protect and retain your information
Information We Collect and Use
Information You Provide to Us
When you register for, use, or interact with the MyMentor Services (including bookings, profiles, payments, forms, emails, or customer support), we may collect the following Personal Information:
Personal Identifiers
This may include your name, email address, phone number, billing address, profile information, signature, or similar identifiers. We use this information to:
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Create and manage your account
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Facilitate mentor sessions and communications
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Send confirmations, updates, invoices, and service-related notices
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Provide customer support
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Communicate marketing information where permitted
Communications and Submissions
We collect information you submit when you:
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Book or attend mentor sessions
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Communicate with mentors or MyMentor support
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Complete forms, surveys, reviews, or feedback
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Submit content such as testimonials or profile descriptions
This information is used to operate, improve, and support the Services.
Referral Information
If you refer a mentor or invite someone to MyMentor, we may collect limited contact information to send a one-time invitation and track referral success.
Financial Information
We collect payment-related information (such as card or payment gateway details) to process bookings and payouts. Payment processing is handled by trusted third-party payment providers, and MyMentor does not store full payment card details.
Commercial Information
This includes records of sessions booked, services used, transactions completed, and related activity. We use this data for service delivery, reporting, and improvement purposes.
Audio and Visual Information
Mentor sessions conducted via video conferencing may be recorded for quality, safety, training, or legal purposes, where applicable and permitted. Customer support calls may also be recorded.
Information Collected Automatically
When you use the MyMentor Services, we automatically collect certain Usage Information, including:
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Device Information (browser type, operating system, device identifiers)
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Browsing Information (pages visited, time spent, referring URLs)
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IP Address
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Location Information, where permitted by your device or browser settings
We use this information to improve functionality, security, user experience, and analytics.
Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to:
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Recognise your browser or device
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Remember preferences
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Analyse site usage
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Improve performance and marketing effectiveness
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
How We Share Personal Information
We may disclose Personal Information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who help us operate the Services, including:
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Payment processors
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Hosting and technology providers
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Communication and marketing platforms
These providers may only use Personal Information for contracted purposes.
Within Our Organisation
We may share information with affiliated entities or partners under common control, subject to this Privacy Policy.
Public Content
Information you choose to post publicly (such as testimonials, profile content, or reviews) may be visible to others and is not considered confidential.
Legal and Compliance
We may disclose information where required by law, legal process, or to protect the rights, safety, or property of MyMentor, our users, or others.
Business Transfers
If MyMentor is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
With Your Consent
We may share information with third parties where you explicitly consent or direct us to do so.
Your Privacy Choices
Marketing Communications
You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us. Service-related communications will still be sent where necessary.
Access, Update, or Delete Information
You may review, update, or correct your account information by logging into your profile. You may request deletion of your account by contacting us, subject to legal retention requirements.
International Data Transfers
MyMentor may process and store Personal Information in South Africa or other countries where our service providers operate. By using the Services, you consent to such transfers, which may involve jurisdictions with different data protection laws.
Data Security and Retention
We use appropriate technical, administrative, and physical safeguards to protect Personal Information. However, no system is completely secure, and data transmission is at your own risk.
We retain Personal Information only as long as necessary for legitimate business, legal, or operational purposes, after which it may be deleted or anonymised.
Third-Party Links
The MyMentor Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing information.
Children’s Privacy
MyMentor does not knowingly collect Personal Information from children under the age of 13. If such information is identified, we will delete it promptly.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the website with a revised effective date. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
How to Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@mymentor.net.za